Privacy Policy

When you register for early access we collect your name, email address, your preference for a Lumiora Health plan, and your response to our pricing question.

When you use our contact form we collect your name, email address, and the content of your message.

We collect your registration information to notify you when Lumiora Health is ready to launch, to understand which features and pricing resonate with people interested in the platform, and to manage your place in our early access list.

We collect your contact form information solely to respond to your enquiry.

We collect and handle your personal information with your consent, given at the time of registration. You may withdraw your consent at any time by contacting us — see the Contact section below.

Your information is stored securely with industry-standard providers. We use encryption at rest and TLS 1.2 or higher for data in transit. Access to personal information is restricted to authorised personnel and is subject to access controls and audit logging.

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our platform — including email delivery, hosting, and analytics services. These providers are contractually bound to data protection obligations consistent with the commitments in this policy.

We do not share your data with insurers, data brokers, or advertisers.

We retain your early access registration information for a maximum of 12 months from the date of registration, or until you request deletion, whichever comes first. We retain contact form submissions for 12 months from the date of submission.

Following these periods, your information will be securely deleted or de-identified. If you request deletion of your information before these periods expire, we will action that request within 30 days and confirm in writing.

Under the Australian Privacy Act 1988 you have the right to request access to the personal information we hold about you, to request correction of information that is inaccurate or incomplete, and to request deletion of your personal information at any time.

To exercise any of these rights, please contact us using the details below.

We use analytics tools to understand how visitors navigate our pages. These tools may use cookies or similar technologies and may collect information such as your IP address, browser type, and pages visited. This information is used in aggregate form and is not used to identify you personally.

By continuing to use our pages, you consent to this use. You can opt out by adjusting your browser settings or using your browser's private or incognito mode.

We may update this policy from time to time. Any material changes — particularly changes that affect how we collect, use, or share your information — will be notified to you by email using the address you provided at registration. The updated policy will also be posted on this page with a revised date.

Continued use of our services after notification constitutes acceptance of the updated policy.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us at privacy@lumiorahealth.com.au. We will acknowledge your complaint within five business days and respond with an outcome within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

For any privacy enquiry — questions, access requests, correction requests, or deletion requests — email privacy@lumiorahealth.com.au or use the contact form on this website. We respond to all requests within 30 days.